Shipping policy
Shipping Policy
Introduction
Welcome to BeCozy! We’re delighted to offer our handcrafted candles to customers like you. This shipping policy outlines the details related to shipping, delivery, and order processing. Please read it carefully.
1. Shipping Options
We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days (additional fees apply).
- International Shipping: Shipping times vary based on the destination.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight of your order and the shipping method selected. We strive to provide competitive rates while ensuring safe and timely delivery.
3. Order Processing Time
- Most orders are processed within 1-2 business days.
- Custom or personalized orders may require additional processing time.
4. Tracking and Notifications
- Once your order ships, you’ll receive a confirmation email with tracking information.
- You can track your package through our website or the carrier’s portal.
5. Shipping Delays
- While we aim to meet estimated delivery times, unforeseen circumstances (e.g., weather, holidays, or carrier delays) may cause delays.
- We appreciate your patience and understanding during such situations.
6. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact our customer support team immediately.
- We’ll work with the carrier to resolve the issue promptly.
7. Returns and Refunds
- Refer to our separate Return and Refund Policy for details on returning items.
- Shipping costs for returns are the responsibility of the customer.
8. International Shipping
- International customers are responsible for any customs duties, taxes, or import fees.
- We recommend checking your country’s regulations before placing an order.
9. Contact Us
If you have any questions or need assistance regarding shipping, feel free to reach out to our customer service team at becozyhomeproducts@gmail.com.